Validity This agreement is valid between NAAMS Inc and its customers.
Terminology All our Made to Order and Made to Measure products made once order received.
All our ready to wear orders are already in stock.
Order confirmation When you have completed your order, you will receive an order confirmation by e-mail. You can keep track of your order status by logging into your account and going to "Your order history" at; www.enaams.com. Please note that you have to log in to do this.
Production and delivery Your order will be produced by our tailor and in about 4-6 weeks delivered directly to your delivery address. All our suits are made at our suit factory in European Union and delivered directly to your address. If you are based out at USA, your order will be delivered through FedEx or UPS. If you are located outside of USA, your order will be sent through DHL.
Payment terms Payment can be made by by Visa, MasterCard, American Express through PayPal. When you have completed your payment your order will be sent to production.
We also offer credit through Paypal subject to approval from Paypal.
For Ready To Wear Orders - we accept returns for refund or exchange upto 30 days from the day you receive our order. Please note the suit (or separates) should not be unalterered, unworn and in perfect new condition for return. Once returns department receive your suit, we will review and process your refund or return.
For Made To Order - We make Suits / Jackets / Pants / Vests based on your custom selection and deduct $100 from your refund for restocking fee.
For Made To Measure - We make Suits / Jackets / Pants / Vests based on your customization specifically for your needs and we are not accepting any returns for MTM Orders. But we cover 15% of your suit cost for any alterations you make upto 365 days(1 year) from the day the suit delvered to your door. Just send your receipt from your tailor and we wil cover 15% of the total suit cost.
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